Terms of Service

Joel Cruz Media Lab LLC

1. Acceptance of Terms

By accessing or using the services of Joel Cruz Media Lab LLC (“Company”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, you should not use our services.

2. Services

Joel Cruz Media Lab LLC provides marketing, creative, automation, and consulting services, including but not limited to:

  • Content creation

  • CRM setup and automation

  • Funnel development

  • Marketing strategy and consulting

All services are customized based on the client’s needs and agreed scope of work.

3. Eligibility

You must be at least 18 years old to use our services.

By using our services, you confirm that you meet this requirement.

4. Client Responsibilities

By engaging with our services, you agree to:

  • Provide accurate and complete information

  • Respond in a timely manner when required

  • Cooperate in the execution of services

  • Use our services in a lawful and ethical manner

5. Payments & Fees

All services are subject to agreed pricing and payment terms.

  • Payments must be made as outlined in the proposal or agreement

  • Late or missed payments may result in service delays or suspension

  • All fees are non-refundable unless otherwise specified in writing

6. No Guarantees

While we aim to provide high-quality services and results, we do not guarantee:

  • specific financial outcomes

  • lead generation volume

  • conversion rates

Results depend on multiple factors outside our control.

7. Intellectual Property

Unless otherwise agreed:

  • All materials created by Joel Cruz Media Lab remain the property of the Company until full payment is received

  • Upon full payment, the client is granted usage rights to deliverables

  • The Company retains the right to showcase work for portfolio and marketing purposes

8. Communication & SMS Terms

By providing your contact information, you consent to receive communications from Joel Cruz Media Lab LLC via:

  • Email

  • SMS

  • Phone calls

These communications may include:

  • follow-ups

  • appointment confirmations

  • service updates

  • promotional messages related to our services

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

9. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

10. Third-Party Tools & Platforms

Our services may involve third-party platforms (e.g., CRM systems, marketing tools, automation software).

We are not responsible for:

  • outages

  • platform limitations

  • third-party policy changes

11. Limitation of Liability

Joel Cruz Media Lab LLC shall not be liable for:

  • indirect or consequential damages

  • loss of revenue, profits, or business opportunities

Our total liability is limited to the amount paid for services.

12. Termination

We reserve the right to suspend or terminate services if:

  • these terms are violated

  • payments are not fulfilled

  • misuse of services is detected

Clients may also terminate services according to agreed terms.

13. Privacy Policy

For more information on how we collect, use, and protect your data, please review our Privacy Policy.

14. Modifications

We may update these Terms of Service at any time. Continued use of our services implies acceptance of any updates.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws.

16. Contact Information

Joel Cruz Media Lab LLC

Email: [email protected]